PRIVACY POLICY

Last Updated: November 27, 2024

Find You Media Corporation ("we," "us," "our") operates P/LATFRM.AI. This Privacy Policy explains how we collect, use, and protect information.

1. INFORMATION WE COLLECT

ACCOUNT INFORMATION:

- Name, email, phone number

- Business information

- Payment information (processed by Stripe/payment processors)

- Login credentials

USAGE INFORMATION:

- Website analytics

- Feature usage

- Communication logs

- AI conversation transcripts

CUSTOMER DATA (you control):

- Your customers' contact information

- Communication history

- Transaction records

- Any data you input into our CRM

TECHNICAL DATA:

- IP addresses

- Browser type

- Device information

- Cookies and similar technologies

2. HOW WE USE INFORMATION

We use information to:

- Provide and improve services

- Process payments

- Send service communications

- Provide customer support

- Comply with legal obligations

- Detect fraud and abuse

- Analyze usage patterns

- Train and improve AI models (anonymized)

3. AI-SPECIFIC DATA HANDLING

VOICE AI:

- Calls may be recorded for quality and training

- Transcripts stored for your review

- Voice data not used for biometric identification

- Retention: 90 days unless otherwise required

SMS CONVERSATIONS:

- All messages logged for compliance

- A2P 10DLC registration data shared with carriers

- Opt-out preferences maintained permanently

AI TRAINING:

- We may use anonymized conversation data to improve AI

- Never use customer personal data for training

- You can opt-out of contributing to training data

4. INFORMATION SHARING

We share information with:

- GoHighLevel (our infrastructure provider)

- Payment processors (Stripe, etc.)

- SMS carriers (for message delivery)

- Voice service providers

- Analytics services (anonymized)

- Legal authorities (when required)

We DO NOT:

- Sell your personal information

- Share customer lists between accounts

- Use your customer data for our marketing

5. DATA SECURITY

We implement:

- Encryption in transit and at rest

- Access controls and authentication

- Regular security audits

- Incident response procedures

- Secure data centers (via GoHighLevel/AWS)

6. COMPLIANCE OBLIGATIONS

A2P 10DLC REGISTRATION:

- Business verification required

- Campaign registration for SMS

- Carrier requirements compliance

- Content filtering and monitoring

TCPA COMPLIANCE:

- Consent management tools

- DNC list maintenance

- Time-of-day restrictions

- Caller ID requirements

CANADIAN PRIVACY LAW:

- PIPEDA compliance

- Provincial privacy law adherence

- Consent requirements for commercial messages

GDPR (for EU customers):

- Right to access

- Right to correction

- Right to deletion

- Data portability

- Lawful basis for processing

7. YOUR RIGHTS

You have the right to:

- Access your information

- Correct inaccuracies

- Delete your account

- Export your data

- Opt-out of marketing

- Restrict processing

- Object to certain uses

8. CHILDREN'S PRIVACY

We do not knowingly collect data from children under 16. If discovered, we will delete immediately.

9. COOKIES AND TRACKING

We use:

- Essential cookies (required for service)

- Analytics cookies (Google Analytics)

- Preference cookies

You can control cookies via browser settings.

10. DATA RETENTION

- Account data: Duration of service + 1 year

- Communication logs: 2 years (or as legally required)

- Payment records: 7 years

- AI training data: Indefinitely (anonymized)

11. THIRD-PARTY SERVICES

We integrate with services that have their own privacy policies:

- GoHighLevel

- Stripe

- Twilio/SMS providers

- Google Analytics

- Social media platforms

12. INTERNATIONAL DATA TRANSFERS

Data may be processed in Canada and the United States. We ensure appropriate safeguards for international transfers.

13. CALIFORNIA PRIVACY RIGHTS

California residents have additional rights under CCPA:

- Right to know what information is collected

- Right to delete information

- Right to opt-out of sale (we don't sell data)

- Right to non-discrimination

14. BREACH NOTIFICATION

In case of data breach affecting you, we will:

- Notify you within 72 hours

- Provide details of affected data

- Explain mitigation steps

- Offer support and remediation

15. CHANGES TO PRIVACY POLICY

We may update this policy. Material changes will be notified via email 30 days before effect.

16. CONTACT FOR PRIVACY

Privacy Officer

Find You Media Corporation

Email: [email protected]

For privacy complaints in Canada:

Office of the Privacy Commissioner of Canada

30 Victoria Street

Gatineau, Quebec K1A 1H3