TERMS OF SERVICE

Effective Date: November 27, 2024

Last Updated: November 27, 2024

These Terms of Service ("Terms") are between you and Find You Media Corporation, a Canadian corporation ("Find You Media," "we," "us," or "our"), operating P/LATFRM.AI ("P/LATFRM," "Platform," or "Service").

1. ACCEPTANCE OF TERMS

By accessing or using P/LATFRM, you agree to these Terms. If you disagree with any part, do not use our Service.

2. RELATIONSHIP WITH GOHIGHLEVEL

P/LATFRM is built on and powered by GoHighLevel's infrastructure. We are an independent company and authorized reseller of GoHighLevel services. We are NOT GoHighLevel, LLC. GoHighLevel is a registered trademark of GoHighLevel, LLC. Any issues with the underlying platform infrastructure should be understood as potential limitations of the service.

3. SERVICES PROVIDED

We provide:

- Website building and hosting services

- AI-powered communication tools (voice, SMS, email)

- CRM and business automation tools

- Training and support for platform usage

- Custom implementation services

4. LIFETIME HOSTING TERMS

"Lifetime" hosting means for the operational lifetime of P/LATFRM as a service, not your lifetime or eternity. If P/LATFRM ceases operations:

- We will provide 90 days notice when possible

- You will receive a complete export of your data

- We will assist in migration to GoHighLevel or another platform

- No refunds will be provided for lifetime purchases

5. PAYMENT TERMS

- Lifetime Plans: One-time payment, non-refundable except as specified

- Monthly Plans: Recurring billing, cancel anytime

- Usage Fees: Billed monthly for actual usage (calls, texts, emails)

- All prices in USD unless specified

- Canadian customers may use promotional codes when available

6. REFUND POLICY

Refunds are LIMITED and DISCRETIONARY:

ELIGIBLE for consideration:

- Complete non-delivery of services within 30 days

- Technical inability to provide core services

- Billing errors

NOT ELIGIBLE for refunds:

- Change of mind after work has begun

- Dislike of design after approval

- Business closure or change

- Inability to use features due to user error

- Partial completion of services

For "Done With You" plans: No refunds after training begins.

For "Done For You" plans: Partial refunds at our sole discretion if we cannot deliver basic functionality.

7. AI COMMUNICATION COMPLIANCE

VOICE AI:

- All AI calls will identify themselves as AI/automated

- Calls comply with TCPA regulations

- You must have consent for outbound calls

- We maintain Do Not Call (DNC) lists

- You're responsible for compliance with local regulations

SMS/A2P MESSAGING:

- All SMS requires prior express consent

- We register campaigns for A2P 10DLC compliance

- You must provide opt-out mechanisms (STOP to unsubscribe)

- Message content must be lawful and non-deceptive

- You're responsible for message content compliance

EMAIL:

- CAN-SPAM Act compliance required

- Must include unsubscribe options

- No misleading subject lines or sender information

8. ACCEPTABLE USE POLICY

You may NOT use P/PLATFRM for:

- Illegal activities

- Spam or unsolicited communications

- Harassment or abuse

- Intellectual property infringement

- Malware or malicious code distribution

- Adult content (unless legal and with restrictions)

- Regulated industries without proper compliance (gambling, cannabis, etc.)

9. SERVICE LEVEL & SUPPORT

- "Lifetime" support means reasonable assistance via email/chat

- No guaranteed response times for lifetime plans

- Priority support available for additional fee

- We fix platform breaks, not user-created issues

- Custom work beyond initial setup incurs additional charges

10. INTELLECTUAL PROPERTY

- You own your content

- We own the platform and any custom code we create

- You grant us license to display your site and use for service provision

- Templates and platform features remain our property

11. DATA OWNERSHIP & PORTABILITY

- You own all customer data

- You can export data at any time

- We retain rights to aggregated, anonymized data

- Upon termination, data available for 30 days

12. LIMITATION OF LIABILITY

OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE LAST 12 MONTHS. WE ARE NOT LIABLE FOR:

- Lost profits or revenue

- Loss of data (you must maintain backups)

- Indirect or consequential damages

- Third-party service failures (including GoHighLevel)

13. INDEMNIFICATION

You indemnify us against claims arising from:

- Your use of the service

- Your content

- Your violation of laws or regulations

- Your communications sent through our platform

14. TERMINATION

We may terminate for:

- Violation of these terms

- Non-payment

- Illegal activity

- Excessive resource usage

- Abuse of staff or systems

15. MODIFICATIONS

We may modify these Terms with 30 days notice via email. Continued use constitutes acceptance.

16. DISPUTE RESOLUTION

Disputes will be resolved through binding arbitration in British Columbia, Canada, except for small claims court matters.

17. GOVERNING LAW

These Terms are governed by the laws of British Columbia, Canada.

18. CONTACT

Find You Media Corporation

Operating as P/LATFRM.AI

Email: [email protected]